Etiquette
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About
The Fountain Spa was started as a mission and vision to deliver resort-style day spa experiences close to home for Bergen and Rockland county residents. It has been a family-run business since the doors opened in 1994. Each experience and treatment, including the health and beauty products used for each service have been hand-selected by our licensed experts.
We have a rich history and heritage, but also pride ourselves on keeping our services current — regularly bringing in the latest Hydrafacial and massage therapy technology and techniques.
We update our spa menu seasonally to keep our services fresh and new, and give you and your family even more reasons to come back and visit us time, and time again.
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FAQ & Spa Etiquette
How early should I arrive for my Spa service?
Arrive at least 30 minutes before your first scheduled service to allow yourself ample time to check-in and change into a robe. This also allows ample time for the complimentary steam before all massage appointments.
Should I alert someone if I have any physical restrictions?
Arrive at least 30 minutes before your first scheduled service to allow yourself ample time to check-in and change into a robe. This also allows ample time for the complimentary steam before all massage appointments.
Can I request a therapist?
Arrive at least 30 minutes before your first scheduled service to allow yourself ample time to check-in and change into a robe. This also allows ample time for the complimentary steam before all massage appointments.
Is childcare available?
Arrive at least 30 minutes before your first scheduled service to allow yourself ample time to check-in and change into a robe. This also allows ample time for the complimentary steam before all massage appointments.
What is the tipping policy?
Arrive at least 30 minutes before your first scheduled service to allow yourself ample time to check-in and change into a robe. This also allows ample time for the complimentary steam before all massage appointments.
What is the cancellation/change of service policy?
Arrive at least 30 minutes before your first scheduled service to allow yourself ample time to check-in and change into a robe. This also allows ample time for the complimentary steam before all massage appointments.
Gift Cards
The perfect Spa day for yourself or a special loved one.